Effective Date: January 1, 2025
Last Updated: November 8, 2024
This Cookie Policy explains how SigilSync™ ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our Bitcoin infrastructure monitoring platform. This policy should be read alongside our Privacy Policy and Terms of Service.
We use cookies and similar technologies to enhance your experience, improve our services, and maintain the security of our invitation-only platform.
What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser). They can also be "first-party" (set by our website) or "third-party" (set by other domains).
Similar Technologies
In addition to cookies, we may use other similar technologies such as:
- Web Beacons: Small graphic images that help us analyze user behavior
- Local Storage: Browser storage that persists data locally
- Session Storage: Temporary storage that expires when the browser session ends
- Pixel Tags: Invisible images used for tracking and analytics
- Device Fingerprinting: Techniques to identify devices based on their characteristics
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, our services cannot be provided.
Examples: Authentication tokens, session management, security verification, load balancing
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. This helps us improve our website performance.
Examples: Page load times, error tracking, usage analytics, performance monitoring
Functional Cookies
These cookies allow our website to remember choices you make and provide enhanced, personalized features. They may be set by us or third-party providers whose services we use.
Examples: Language preferences, dashboard customization, user interface settings, notification preferences
Security Cookies
These cookies help us maintain the security of our platform by detecting suspicious activities, preventing unauthorized access, and protecting against fraud.
Examples: Fraud detection, access monitoring, security alerts, intrusion prevention
Analytics Cookies
These cookies help us understand how users interact with our platform, allowing us to improve user experience and optimize our services.
Examples: User journey tracking, feature usage analysis, conversion tracking, A/B testing
Preference Cookies
These cookies store your preferences and settings to provide a more personalized experience across sessions.
Examples: Theme selection, layout preferences, accessibility settings, communication preferences
Specific Cookies Used
Authentication and Security
- session_token: Maintains your login session (Session cookie)
- csrf_token: Protects against cross-site request forgery attacks (Session cookie)
- auth_remember: Remembers your login preference (30 days)
- security_check: Monitors for suspicious login activities (24 hours)
- mfa_verified: Tracks multi-factor authentication status (Session cookie)
- login_attempts: Monitors failed login attempts for security (1 hour)
- device_trust: Remembers trusted devices (90 days)
Platform Functionality
- dashboard_config: Stores your dashboard customization settings (1 year)
- notification_prefs: Remembers your notification preferences (6 months)
- timezone_setting: Stores your timezone preference (1 year)
- language_pref: Remembers your language selection (1 year)
- theme_choice: Stores your preferred color theme (1 year)
- layout_config: Remembers your layout preferences (6 months)
- filter_settings: Stores your data filter preferences (3 months)
- sort_preferences: Remembers your sorting choices (3 months)
Analytics and Performance
- analytics_session: Tracks usage patterns for platform improvement (Session cookie)
- performance_metrics: Monitors page load times and errors (24 hours)
- feature_usage: Tracks which features are used most frequently (30 days)
- user_journey: Maps user navigation patterns (7 days)
- conversion_tracking: Measures goal completion rates (30 days)
- error_reporting: Collects error information for debugging (7 days)
Communication and Support
- chat_session: Maintains support chat continuity (Session cookie)
- help_preferences: Remembers your help system settings (6 months)
- feedback_submitted: Prevents duplicate feedback submissions (30 days)
Third-Party Cookies
We may use carefully selected third-party services that set their own cookies. These services are chosen for their security standards and compliance with our privacy requirements:
Security Services
- Cloudflare: Provides DDoS protection and content delivery network services
- Security Monitoring: Helps detect and prevent security threats
- Fraud Prevention: Protects against fraudulent activities and unauthorized access
- Bot Detection: Identifies and blocks malicious automated traffic
Analytics Services
- Internal Analytics: Our own analytics system for platform optimization
- Performance Monitoring: Tracks system performance and uptime
- Error Tracking: Monitors and reports application errors
- User Experience Analytics: Analyzes user interaction patterns
Infrastructure Services
- Load Balancing: Distributes traffic across our servers
- Content Delivery: Optimizes content delivery speed
- Backup Services: Ensures data redundancy and recovery
We do not use third-party advertising cookies or social media tracking cookies on our platform. All third-party services are bound by strict data processing agreements.
Managing Cookies
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View which cookies are stored on your device
- Delete existing cookies
- Block cookies from specific websites
- Block all cookies (though this may affect website functionality)
- Set preferences for different types of cookies
- Receive notifications when cookies are set
- Configure automatic cookie deletion
Platform Settings
Within your SigilSync™ account, you can:
- Adjust notification and preference cookies
- Customize dashboard and interface settings
- Manage analytics and performance tracking preferences
- Control functional cookie usage
- Set data retention preferences
- Configure privacy settings
- Manage third-party service integrations
Browser-Specific Instructions
For detailed instructions on managing cookies in specific browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Important: Disabling essential cookies may prevent you from accessing certain features of our platform or may cause the platform to not function properly.
Cookie Consent
When you first visit our website, we will ask for your consent to use non-essential cookies. You can:
- Accept all cookies
- Accept only essential cookies
- Customize your cookie preferences by category
- Change your preferences at any time through your account settings
- Withdraw consent for specific cookie categories
- Review and update your choices periodically
Your consent choices are stored in a cookie so we can remember your preferences for future visits. This consent cookie is essential for the proper functioning of our consent management system.
Consent Management
We provide granular control over your cookie preferences:
- Category-based consent (essential, functional, analytics, etc.)
- Individual cookie control for advanced users
- Consent history and audit trail
- Easy withdrawal of consent at any time
- Regular consent renewal requests
Data Retention
Different types of cookies have different retention periods:
- Session Cookies: Deleted when you close your browser
- Short-term Cookies: Typically expire within 24 hours to 7 days
- Medium-term Cookies: Usually expire within 30 days to 6 months
- Long-term Cookies: May persist for up to 1-2 years
- Persistent Cookies: Remain until manually deleted or expired
We regularly review and clean up expired cookies to minimize data storage and protect your privacy.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes through our platform
- Request new consent if required by applicable law
- Provide clear information about what has changed
- Give you the opportunity to review and update your preferences
- Maintain a version history of policy changes
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and similar technologies.
Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us: